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Customer satisfaction is our priority! If you are not happy please let us know and we will take care of you straight away.

We don’t offer refunds or exchange for incorrect purchases. If you are not sure if the fabric sample online is the correct colour, pattern, weight or style, please contact us before you make your purchase. The colour of our online samples may vary in appearance between computer monitors; so if colour is critical, contact us before purchase.

If the product is damaged or we have sent the wrong product, we will resend you the correct product or refund both the product and postage fee.

For BOTMA® baby carriers we guarantee twelve months for any fault in fabric or stitching.

Please feel free to send us an enquiry before you make your purchase.